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Thursday, 20 November 2008
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Receiving email from us PDF Print
If you have not received a confirmation email from us, it may be due to spam filtering at your email provider. 

Occasionally, a user does not receive a confirmation email after registering at this site. This can be an extremely frustrating experience for both them and us.   

The email may have been blocked or held back by spam filtering by your mail provider or ISP. If this is the case, you may also fail to receive the response when you contact us about the problem.

While your email software (outlook, etc) may have folders for junk mail, it is more likely that you will have to visit the website of your mail provider to adjust settings.

Yahoo mail, for example, has a "bulk" folder, where mail from previously unknown senders often first arrives. You may have to visit this folder to classify messages as spam. Comcast has a similar folder called "Screened Mail" that you can only find if you check email from their website. Gmail may have something similar.   

Keep in mind that having these spam protections in place is not a bad thing. Without them, you might receive a lot more email than you do today. A lot of it would not interest you in the least.    

This topic is also mentioned in the troubleshooting section of the forum.

 
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